Refund policy

If you are not satisfied with the product, we accept returns and exchanges. In that case, please let us know the specifics of your dissatisfaction for quality improvement.

Our return policy period is 30 days after shipment. If 30 days have passed since shipment, we cannot accept exchanges. As a return condition, the product must be unused and in the same condition as when it was received. Please be sure to use the packaging materials that were used at the time of receipt for the return.

To complete a return, a receipt or proof of purchase is required.

Refund
In principle, we do not offer refunds. We primarily handle exchanges.

Delay or unprocessed refund (if applicable)
If you have not yet received your refund, please check your bank account again first.
If there are no errors in the information you provided, please contact your credit card company. It may take some time for the refund to be processed after we have completed the refund process.
Next, please contact your bank. It may take some processing time before the refund is issued.
If you still cannot confirm the refund after the above inquiry,
Please contact info@j-wa-international.com.

Sale items (if applicable)
Returns and exchanges are accepted for sale items as well.

Exchange (if applicable)
In the case of defective or damaged items, we will exchange them. If you need to exchange for the same product,
Please email info@j-wa-international.com and return the product to the following address.
2-2-41-101 Kamitakaido, Suginami-ku, Tokyo 168-0074

Gift
For items marked as gifts at the time of purchase and shipped directly to the customer, we will send the customer a product of the same type as the returned item.

Returns from the gift giver will be accepted if the product is not marked as a gift at the time of purchase, or if the gift giver has received the product themselves before giving it to the customer.

The shipping cost for returning a product due to customer circumstances will be borne by the customer. Please note that shipping costs are not included in the refund amount if a refund is requested. If you wish to receive a refund, the return shipping cost will be deducted from the refund amount.

Please be aware that depending on your place of residence, it may take time for the replacement product to be delivered.

Please consider using a trackable shipping service or purchasing shipping insurance. We do not take any responsibility for damages or losses during return shipping.

Revised on August 16, 2023